Customer Terms and Conditions
Last updated: June 1, 2026
These Customer Terms and Conditions govern your use of the Splitt E mobile application and related services for taxi rides, share rides, and local parcel delivery. By booking a ride or using the app, you agree to be bound by these terms.
1. Who can use the service
You must be at least 18 years old and provide accurate account information. You are responsible for keeping your login details secure and for all activity under your account.
2. Booking and service availability
Splitt E provides a technology platform that connects customers with verified drivers. We do not guarantee a vehicle will always be available immediately, and we may reject or cancel requests if safety, network, or operational conditions make service impractical.
3. Fares, payments, and charges
Fares may be calculated based on distance, time, demand, route conditions, tolls, waiting time, and applicable promotions. You agree to pay the fare displayed or otherwise charged through the app, including any applicable service fees, tolls, parking charges, or extra-stop fees.
Payments are processed through the selected payment method in the app. If a payment fails, your booking may be cancelled or suspended until payment is resolved.
4. Cancellations and no-shows
If you cancel after a driver has been assigned, a cancellation fee may apply depending on the time elapsed and the driver’s travel to your pickup location. Repeated cancellations may lead to temporary restriction of your account.
5. Safety and conduct
You agree to behave respectfully and safely during the trip. You must not threaten, harass, or assault drivers, other passengers, or support personnel. You must comply with all local traffic laws and any safety instructions provided by the driver or the app.
Do not carry prohibited items, dangerous goods, or substances that may endanger the vehicle or the driver. Splitt E may report serious violations to the relevant authorities.
6. Parcel and delivery use
If you use the app for parcel delivery, you must provide accurate parcel details, ensure the item is lawful to transport, and accept that some items may be restricted. Splitt E is not liable for fragile, prohibited, or undeclared items unless specifically agreed in writing.
7. Ratings, feedback, and disputes
After each trip, you may rate the driver and leave feedback. We may investigate complaints related to service quality, route issues, fare disputes, safety concerns, or missing items. You agree to provide accurate information when making a complaint.
8. Limitation of liability
Splitt E is a technology platform and is not the direct carrier or insurer of the ride unless expressly stated. We are not liable for delays, accidents, traffic conditions, or losses that occur beyond our reasonable control, except where liability cannot be excluded by law.
9. Privacy and data
By using the app, you consent to the collection and processing of your data as described in our Privacy Policy, including location data required for matching, tracking, and safety purposes.
10. Changes and contact
We may update these terms from time to time. Continued use of the service after any change means you accept the updated terms. For questions, complaints, or support, contact us at director@splitt-e.com.