User Terms & Conditions

Last updated: August 3, 2026

CHAPTER 1 – INTRODUCTION

1.1 Welcome

Welcome to Splitt-E.

These User Terms & Conditions ("Terms") govern your access to and use of the Splitt-E Platform, including its mobile applications, websites, software, digital interfaces, and related services.

Splitt-E is a technology-enabled platform that facilitates connections between Users and independent Driver Partners for mobility and parcel delivery services. Splitt-E may introduce additional services from time to time, which shall also be governed by these Terms unless otherwise specified.

By creating an account, accessing, browsing, or using the Platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, together with any applicable Platform Policies and Privacy Policy.

If you do not agree with these Terms, you must not access or use the Platform.

1.2 About Splitt-E

Splitt-E provides digital technology that enables Users to:

• Request on-demand or scheduled mobility services.
• Request parcel delivery services.
• Discover nearby Driver Partners.
• Communicate with Driver Partners through approved platform features.
• Access safety features such as OTP verification, emergency assistance, ride monitoring, and other safety tools.
• Access future services introduced by Splitt-E.

Splitt-E does not itself provide transportation or delivery services and is not a carrier, courier, logistics company, taxi operator, or employer of Driver Partners.

1.3 Nature of the Platform

The Platform acts solely as an intermediary technology service that facilitates interactions between Users and independent Driver Partners.

Accordingly:

• Driver Partners independently decide whether to accept service requests.
• Users independently decide whether to engage a Driver Partner.
• Transportation and parcel delivery services are performed solely by Driver Partners.
• Payments for rides or deliveries are made directly by Users to Driver Partners unless Splitt-E expressly introduces an alternative payment mechanism.

Nothing in these Terms creates an employment, agency, partnership, or joint venture relationship between Splitt-E and any Driver Partner.

1.4 Acceptance of Terms

By using the Platform, you represent and warrant that:

• You have legal capacity to enter into binding contracts.
• The information you provide is accurate and complete.
• You will comply with applicable laws and these Terms.
• You will comply with all Platform Policies issued by Splitt-E.

1.5 Modification of Terms

Splitt-E may amend these Terms whenever reasonably necessary, including to:

• comply with applicable laws;
• improve Platform functionality;
• introduce new services;
• enhance safety or security;
• address misuse or operational requirements.

Updated Terms become effective upon publication unless otherwise stated. Continued use of the Platform constitutes acceptance of the revised Terms.

1.6 Platform Policies

Certain operational matters are governed by separate Platform Policies, including policies relating to safety, cancellations, prohibited conduct, community standards, and other operational procedures.

Platform Policies form an integral part of these Terms.

1.7 Contact

Questions regarding these Terms may be directed to Splitt-E through the official support channels made available on the Platform.

CHAPTER 2 – DEFINITIONS

For the purposes of these Terms, the following definitions apply unless the context otherwise requires.

Account means the registered user profile created to access the Platform.

Applicable Law means all laws, rules, regulations, governmental orders, and judicial decisions applicable to the use of the Platform.

Booking means a request submitted by a User for a mobility or parcel delivery service.

Cancellation Charge means any amount payable in accordance with these Terms or the applicable Platform Policy when a Booking is cancelled under circumstances specified by Splitt-E.

Driver Partner means an independent individual or entity registered with Splitt-E to provide mobility or parcel delivery services through the Platform.

Mobility Service means transportation services arranged between a User and a Driver Partner through the Platform.

Parcel Delivery Service means the collection and delivery of parcels by a Driver Partner through the Platform.

Platform means the Splitt-E application, website, software, APIs, and related digital systems.

Platform Policies means the operational policies, standards, guidelines, and procedures issued by Splitt-E from time to time.

Services means the technology services provided by Splitt-E to facilitate connections between Users and Driver Partners.

User means any individual or entity accessing or using the Platform.

Words importing the singular include the plural and vice versa, and headings are for convenience only.

CHAPTER 3 – RULES OF INTERPRETATION

3.1 Interpretation

These Terms shall be interpreted in a fair, reasonable, and commercially practical manner consistent with their purpose.

3.2 References Unless otherwise indicated:

• references to laws include amendments and successor legislation;
• references to policies include future revisions;
• references to the Platform include any future versions or upgrades.

3.3 Precedence

In the event of inconsistency, the following order shall prevail:

1. Applicable Law; 2. These User Terms & Conditions; 3. Platform Policies; 4. Operational procedures published by Splitt-E.

3.4 Severability

If any provision is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

3.5 No Waiver

Failure by Splitt-E to enforce any provision shall not constitute a waiver of its rights.

3.6 Good Faith Administration

Splitt-E shall administer these Terms and exercise any contractual discretion reasonably, in good faith, and with due regard to user safety, platform integrity, operational efficiency, and applicable law.

CHAPTER 4 – ELIGIBILITY

4.1 Eligibility Requirements

To use the Platform, a User must:

• possess legal capacity to enter into binding agreements;
• provide accurate registration information;
• maintain an active and valid Account;
• comply with applicable laws and these Terms.

4.2 Accurate Information

Users shall ensure that all information provided during registration and thereafter remains accurate, complete, and current.

Splitt-E may request verification documents where reasonably necessary.

4.3 Account Security

Users are responsible for maintaining the confidentiality of their login credentials and for all activities conducted through their Account.

Users must immediately notify Splitt-E of any suspected unauthorized access or security breach.

4.4 One Account Policy

Unless expressly authorized by Splitt-E, a User may maintain only one active Account.

Creating duplicate, fraudulent, or misleading Accounts is prohibited.

4.5 Right to Refuse Registration

Splitt-E may refuse, suspend, or terminate registration where reasonably necessary to:

• protect Platform security;
• prevent fraud;
• comply with law;
• enforce these Terms or Platform Policies.

CHAPTER 5 – USER OBLIGATIONS

5.1 General Obligations

Users shall use the Platform responsibly, lawfully, and in accordance with these Terms.

Users shall act respectfully toward Driver Partners, other Users, and Splitt-E personnel.

5.2 Compliance Users agree to comply with:

• these Terms;
• Platform Policies;
• applicable laws;
• reasonable safety instructions communicated through the Platform.

5.3 Accurate Booking Information

Users shall provide complete and accurate information for each Booking, including pickup, destination, parcel details (where applicable), and contact information.

Users are responsible for losses arising from materially inaccurate information supplied by them.

5.4 Prohibited Conduct Users shall not:

• misuse or interfere with the Platform;
• impersonate another person;
• submit false Bookings;
• engage in fraudulent activity;
• harass, threaten, or abuse Driver Partners or other Users;
• transport or request the transportation of unlawful or prohibited items;
• use the Platform for illegal purposes.

Additional prohibited activities are described in Chapter 12 and applicable Platform Policies.

5.5 Direct Payment Responsibility

Unless otherwise expressly enabled by Splitt-E, Users acknowledge that payment for completed mobility or parcel delivery services is made directly to the Driver Partner.

Users remain responsible for paying all agreed service charges, applicable cancellation charges, tolls, parking fees, or other amounts disclosed or incurred in accordance with these Terms and applicable Platform Policies.

5.6 Cooperation

Users shall reasonably cooperate with Driver Partners and Splitt-E in resolving operational issues, safety incidents, complaints, verification requests, and investigations.

5.7 Reporting Issues

Users should promptly report safety concerns, accidents, fraudulent activity, technical issues, or suspected misuse of the Platform through the official support channels.

Failure to report known misuse may affect Splitt-E's ability to investigate or resolve the matter.

5.8 Breach

Failure to comply with this Chapter may result in warnings, temporary restrictions, suspension, termination of the Account, or other actions permitted under these Terms and applicable law.

CHAPTER 6 – PLATFORM SERVICES

6.1 Scope of Services

Splitt-E provides a technology-enabled platform that facilitates connections between Users and independent Driver Partners for mobility and parcel delivery services. The Platform enables Users to discover available Driver Partners, submit booking requests, communicate through approved channels, access safety features, and utilize other services introduced by Splitt-E from time to time.

Splitt-E does not itself provide transportation, delivery, logistics, or courier services.

6.2 Nature of the Platform

The Platform acts solely as an intermediary technology service.

Splitt-E:

• facilitates communication between Users and Driver Partners;
• enables booking requests;
• provides digital tools for trip management;
• offers safety and support features; and
• maintains the technological infrastructure necessary for the operation of the Platform.

Driver Partners independently determine whether to accept or reject Booking requests.

6.3 Availability

Splitt-E shall use reasonable efforts to maintain Platform availability but does not guarantee uninterrupted access.

Availability may be affected by:

• scheduled maintenance;
• emergency maintenance;
• network failures;
• third-party service disruptions;
• governmental actions;
• force majeure events; or
• technical failures beyond Splitt-E's reasonable control.

6.4 New Services

Splitt-E may introduce, modify, suspend, or discontinue services, features, functionalities, promotional programs, or technologies at any time.

The introduction of new services may require Users to accept additional terms or policies.

6.5 Platform Improvements

Splitt-E may update software, user interfaces, algorithms, safety features, pricing displays, navigation tools, and operational processes to improve Platform performance, security, reliability, or user experience.

6.6 Third-Party Services

The Platform may integrate with third-party products or services, including mapping, telecommunications, payment technologies, identity verification, analytics, or emergency services.

Splitt-E is not responsible for the availability, accuracy, security, or performance of third-party services.

6.7 No Guarantee of Driver Availability

Splitt-E does not guarantee that a Driver Partner will always be available within a particular location, time, or service category.

Booking requests remain subject to Driver Partner acceptance.

CHAPTER 7 – BOOKINGS, TRIPS & PARCEL DELIVERY

7.1 Booking Requests

A User may submit a Booking request through the Platform for an available mobility or parcel delivery service.

Submission of a Booking request does not guarantee acceptance by a Driver Partner.

7.2 Acceptance of Bookings

A Booking is formed only when a Driver Partner voluntarily accepts the request through the Platform.

Driver Partners remain free to decline requests in accordance with applicable law and Platform Policies.

7.3 User Responsibilities Before Pickup Users shall:

• be present at the agreed pickup location within a reasonable time;
• provide accurate pickup and destination information;
• maintain communication when reasonably necessary;
• ensure that parcel details are accurate and lawful.

7.4 Trips During a mobility service:

• Users shall behave respectfully;
• comply with reasonable safety instructions;
• use available safety features where appropriate;
• avoid conduct that endangers the Driver Partner or other road users.

7.5 Parcel Deliveries

Users requesting parcel delivery shall ensure that:

• the parcel may legally be transported;
• the parcel is securely packaged;
• any required declarations are accurate;
• prohibited, dangerous, or illegal items are not included.

Driver Partners may refuse transportation of parcels reasonably believed to violate applicable law or Platform Policies.

7.6 Inspection Rights

Where reasonably necessary for safety, legal compliance, or operational integrity, Driver Partners may refuse acceptance of parcels that appear unsafe, damaged, prohibited, or improperly packaged.

7.7 Completion of Service

A mobility service is completed when the User reaches the agreed destination or the Booking otherwise concludes in accordance with these Terms.

A parcel delivery service is completed when the parcel is delivered to the designated recipient or another person authorized by the User.

7.8 Failed Deliveries

If delivery cannot reasonably be completed because of inaccurate information, recipient unavailability, refusal of acceptance, or circumstances attributable to the User, additional charges or return arrangements may apply in accordance with applicable Platform Policies.

CHAPTER 8 – FARE CALCULATION & PAYMENT RESPONSIBILITY

8.1 Independent Payment Arrangement

Users acknowledge that Splitt-E operates as a technology platform and is not the seller or provider of transportation or parcel delivery services.

Unless expressly stated otherwise by Splitt-E, all payments for completed services shall be made directly by the User to the Driver Partner.

8.2 Fare Information

The Platform may display estimated fares, suggested charges, or fare calculations for user convenience.

Actual amounts payable may vary due to factors including:

• distance travelled;
• duration;
• route changes;
• waiting time;
• tolls;
• parking fees;
• additional user requests; or
• other disclosed service-related charges.

8.3 User Responsibility

Users remain responsible for paying the Driver Partner promptly upon completion of the service unless another payment mechanism has been expressly introduced by Splitt-E.

Failure to make payment may result in restrictions, suspension, recovery actions, or other measures permitted under these Terms.

8.4 Cancellation Charges

Where a cancellation charge becomes payable under these Terms or the applicable Platform Policies, the User agrees to pay the applicable amount.

Splitt-E may facilitate the collection of such charges where operationally appropriate.

8.5 Payment Disputes

Users should promptly report genuine payment disputes through the Platform.

Splitt-E may review available information and facilitate communication between the User and Driver Partner but does not guarantee any particular outcome.

8.6 Taxes

Users remain responsible for any taxes, duties, levies, or governmental charges applicable to payments made directly to Driver Partners where required by applicable law.

CHAPTER 9 – CANCELLATIONS

9.1 Right to Cancel

Users and Driver Partners may cancel a Booking in accordance with these Terms and applicable Platform Policies.

9.2 User Cancellations

A User may cancel a Booking before completion.

Cancellation charges may apply where:

• a Driver Partner has already travelled toward the pickup location;
• the Driver Partner has arrived and waited for a reasonable period;
• repeated late cancellations indicate misuse of the Platform; or
• other circumstances specified in the applicable Platform Policies exist.

9.3 Driver Partner Cancellations

Driver Partners may cancel Bookings where reasonably necessary, including where:

• the User cannot be located;
• safety concerns arise;
• unlawful conduct is suspected;
• incorrect information materially affects the Booking;
• circumstances beyond the Driver Partner's reasonable control prevent completion.

9.4 Operational Measures

Where repeated cancellations, fraudulent activity, or misuse occur, Splitt-E may reasonably impose operational measures, including:

• warnings;
• temporary booking restrictions;
• advance payment requirements if introduced in the future;
• suspension; or
• termination of the Account.

9.5 Refunds

Where Splitt-E operates any payment functionality in the future, refunds shall be governed by the applicable refund policy then in force.

9.6 Exceptional Circumstances

Splitt-E may waive cancellation charges where reasonable, including emergencies, verified safety incidents, system failures, or other exceptional circumstances.

CHAPTER 10 – SAFETY & SECURITY

10.1 Commitment to Safety

Splitt-E is committed to promoting a safe, respectful, and secure environment for all Users and Driver Partners.

Safety features provided through the Platform are intended to enhance, but not guarantee, user safety.

10.2 Safety Features

The Platform may include features such as:

• OTP ride verification;
• Safe Reach notifications;
• emergency assistance tools;
• Community SOS;
• ride tracking;
• trusted contact sharing;
• women-focused safety preferences; and
• other safety technologies introduced from time to time.

Availability of features may vary by service or location.

10.3 User Responsibilities Users shall:

• exercise reasonable personal judgment;
• verify Driver Partner details where appropriate;
• report unsafe conduct;
• comply with lawful safety instructions; and
• avoid behaviour that creates unnecessary risk.

10.4 Incident Reporting Users should promptly report:

• accidents;
• harassment;

• violence;
• discrimination;
• fraud;
• criminal activity;
• lost property; or
• other significant safety concerns.

Splitt-E may investigate reports and take reasonable action consistent with these Terms and applicable law.

10.5 Emergency Situations

In emergencies, Users should immediately contact the appropriate public emergency services.

Platform safety tools are supplementary and should not be relied upon as a substitute for emergency responders.

10.6 Cooperation During Investigations

Users agree to cooperate reasonably with Splitt-E during investigations relating to safety, fraud, security incidents, complaints, or legal compliance.

10.7 Safety Enforcement

Where reasonably necessary to protect Users, Driver Partners, the Platform, or the public, Splitt-E may issue warnings, restrict access, suspend Accounts, terminate Accounts, or take other lawful measures consistent with these Terms and applicable Platform Policies.

CHAPTER 11 – USER CONTENT, COMMUNICATIONS & FEEDBACK

11.1 User Content

Users may create, upload, submit, transmit, or otherwise make available information, text, photographs, documents, ratings, reviews, feedback, communications, or other materials through the Platform ("User Content").

Users remain solely responsible for the accuracy, legality, reliability, and appropriateness of their User Content.

11.2 Ownership of User Content

Except as expressly provided in these Terms, Users retain ownership of any intellectual property rights they hold in their User Content.

Nothing in these Terms transfers ownership of User Content to Splitt-E.

11.3 Licence to Splitt-E

By submitting User Content through the Platform, the User grants Splitt-E a worldwide, non-exclusive, royalty-free, transferable, sublicensable licence to use, host, reproduce, store, process, adapt, publish, display, transmit, and distribute such User Content solely for purposes including:

• operating the Platform;
• providing Services;
• improving Platform functionality;
• resolving disputes;
• investigating complaints;
• ensuring safety and security;
• complying with legal obligations; and
• enforcing these Terms.

This licence continues only for as long as reasonably necessary for the purposes described above or as otherwise required by applicable law.

11.4 User Representations

The User represents and warrants that:

• the User owns or has lawful authority to submit the User Content;
• the User Content does not infringe any third-party rights;
• the User Content is accurate to the best of the User's knowledge;
• submission of the User Content complies with applicable law.

11.5 Prohibited Content

Users shall not upload, publish, transmit, or distribute content that:

• is unlawful, fraudulent, defamatory, or misleading;
• contains hate speech or discriminatory material;
• promotes violence or criminal activity;
• infringes intellectual property rights;
• violates privacy rights;
• contains malware or malicious code;
• contains obscene, sexually explicit, or offensive material;
• impersonates another individual or organisation; or
• otherwise violates these Terms or applicable Platform Policies.

11.6 Communications

The Platform may enable communications between Users and Driver Partners for operational purposes.

Users agree that Platform communications shall be used solely for legitimate service-related purposes.

Users shall not misuse communication features for harassment, spam, advertising, solicitation, threats, intimidation, or unlawful purposes.

11.7 Ratings and Reviews

Users may provide ratings and reviews regarding Driver Partners and Platform experiences.

Ratings and reviews should:

• be truthful;
• be based on genuine experiences;
• avoid abusive or offensive language;
• not contain knowingly false information.

Splitt-E reserves the right to remove ratings or reviews that violate these Terms or Platform Policies.

11.8 Feedback

Users may voluntarily submit suggestions, recommendations, comments, ideas, or feedback regarding the Platform.

Unless otherwise agreed in writing, Splitt-E may use such feedback without restriction or obligation to provide compensation.

11.9 Monitoring and Moderation

Splitt-E is under no general obligation to monitor User Content but may review, moderate, restrict, remove, or preserve content where reasonably necessary to:

• enforce these Terms;
• investigate complaints;
• protect Users or Driver Partners;
• comply with applicable law;
• protect the integrity and security of the Platform.

CHAPTER 12 – PROHIBITED ACTIVITIES

12.1 General Principle

Users shall use the Platform lawfully, responsibly, and in a manner that respects the rights, safety, and legitimate interests of Splitt-E, Driver Partners, other Users, and third parties.

12.2 Fraud and Misrepresentation Users shall not:

• create fraudulent Accounts;
• impersonate another person;
• provide false identification or documentation;
• intentionally submit inaccurate Booking information;
• manipulate ratings or reviews;
• engage in payment fraud.

12.3 Misuse of the Platform Users shall not:

• interfere with Platform operations;
• attempt to gain unauthorised access;
• reverse engineer or decompile the Platform;
• introduce viruses or malicious software;
• interfere with Platform security mechanisms;
• use automated tools to access the Platform without written authorisation.

12.4 Illegal Activities

Users shall not use the Platform to facilitate:

• unlawful transportation;
• criminal activity;
• money laundering;
• terrorism financing;
• trafficking;
• smuggling;
• fraudulent schemes; or
• violations of applicable law.

12.5 Prohibited Parcels

Users shall not request transportation of:

• illegal goods;
• weapons prohibited by law;
• explosives;
• hazardous materials;
• narcotics or controlled substances without lawful authority;
• stolen property;
• counterfeit goods;
• live animals, unless expressly permitted;
• any item prohibited under applicable law or Platform Policies.

12.6 Abuse and Harassment Users shall not:

• threaten Driver Partners or other Users;
• engage in harassment or intimidation;
• discriminate based on protected characteristics;
• use abusive, obscene, or offensive language;
• engage in violent conduct.

12.7 Circumvention

Users shall not intentionally circumvent Platform processes, safety features, verification procedures, operational controls, or applicable Platform Policies.

12.8 Consequences

Violation of this Chapter may result in:

• warnings;
• content removal;
• Booking restrictions;
• suspension;
• Account termination;

• reporting to competent authorities where required by law;
• any other lawful action reasonably necessary to protect the Platform or its users.

CHAPTER 13 – ACCOUNT SUSPENSION & TERMINATION

13.1 Right to Suspend or Terminate

Splitt-E may suspend, restrict, or terminate a User Account where reasonably necessary to:

• enforce these Terms;
• enforce Platform Policies;
• investigate suspected misconduct;
• protect Platform security;
• protect Users or Driver Partners;
• comply with legal obligations.

13.2 Grounds for Suspension Grounds may include, without limitation:

• fraud;
• repeated cancellation abuse;
• abusive behaviour;
• non-payment of applicable charges;
• misuse of Platform features;
• submission of false information;
• illegal activity;
• repeated violations of these Terms.

13.3 Temporary Suspension

Where appropriate, Splitt-E may temporarily suspend access while investigations are conducted.

Temporary suspension shall not imply wrongdoing and may remain in effect until the relevant investigation is completed.

13.4 Immediate Termination

Splitt-E may immediately terminate an Account where reasonably necessary to address:

• serious safety risks;
• criminal conduct;
• significant fraud;
• repeated material breaches of these Terms;
• legal or regulatory requirements.

13.5 User-Initiated Closure

Users may close their Accounts through the procedures made available by Splitt-E, subject to the settlement of outstanding obligations and compliance with applicable law.

13.6 Effect of Termination Upon termination:

• access to the Platform may cease immediately;
• outstanding contractual obligations survive where applicable;
• legal rights and remedies remain unaffected;
• Splitt-E may retain information where required by law or reasonably necessary for legitimate business purposes.

13.7 Appeals

Where appropriate, Users may request a review of suspension or termination decisions through Splitt-E's designated support process.

Submission of an appeal does not guarantee reinstatement.

CHAPTER 14 – INTELLECTUAL PROPERTY

14.1 Ownership

The Platform, including its software, source code, databases, interfaces, algorithms, trademarks, logos, branding, graphics, text, audio, video, designs, and other proprietary materials, is owned by or licensed to Splitt-E and is protected by applicable intellectual property laws.

14.2 Limited Licence

Subject to compliance with these Terms, Splitt-E grants Users a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for its intended purposes.

No ownership rights are transferred to Users.

14.3 Restrictions Users shall not:

• copy or reproduce the Platform except as permitted by law;
• modify or create derivative works;
• distribute proprietary materials without authorisation;
• commercially exploit Platform content;
• remove copyright or proprietary notices;
• reverse engineer or attempt to extract source code except where expressly permitted by applicable law.

14.4 Trademarks

"Splitt-E", associated logos, trade names, slogans, and branding elements are proprietary trademarks or marks owned or licensed by Splitt-E.

Users shall not use such marks without prior written permission.

14.5 Infringement Claims

If any person believes that material available through the Platform infringes intellectual property rights, they may notify Splitt-E using the designated reporting channels.

Splitt-E may investigate such claims and take appropriate action consistent with applicable law.

14.6 Reservation of Rights

All rights not expressly granted under these Terms are reserved by Splitt-E and its licensors.

CHAPTER 15 – PRIVACY & DATA PROTECTION

15.1 Privacy Commitment

Splitt-E recognises the importance of protecting personal information and is committed to processing personal data responsibly, transparently, and in accordance with applicable data protection laws.

15.2 Privacy Policy

The collection, use, storage, disclosure, retention, and protection of personal information are governed by the Splitt-E Privacy Policy, which forms an integral part of these Terms.

15.3 Information Collected

Splitt-E may collect information including:

• registration details;
• identity verification information;
• contact information;
• booking and trip information;
• parcel delivery information;
• device information;
• location information where authorised;
• communications made through the Platform;
• technical and usage information;
• information required for safety, fraud prevention, or legal compliance.

15.4 Purpose of Processing

Personal information may be processed for purposes including:

• operating the Platform;
• facilitating Bookings;
• improving Services;
• customer support;
• fraud prevention;
• safety and security;
• legal compliance;
• dispute resolution;
• research and analytics;
• communication regarding Platform services.

15.5 Data Sharing Splitt-E may share information with:

• Driver Partners where necessary to facilitate services;
• authorised service providers;
• professional advisers;
• regulators;
• law enforcement agencies where legally required;
• other parties with the User's consent or as otherwise permitted by applicable law.

15.6 Data Security

Splitt-E implements reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

No security system can guarantee absolute protection.

15.7 User Responsibilities Users are responsible for:

• maintaining accurate information;
• protecting Account credentials;
• promptly reporting suspected security incidents;
• using the Platform responsibly.

15.8 Data Retention

Personal information shall be retained only for as long as reasonably necessary to fulfil legitimate business purposes, comply with legal obligations, resolve disputes, enforce agreements, or as otherwise required by applicable law.

15.9 User Rights

Subject to applicable law, Users may have rights to:

• access personal information;
• request correction of inaccurate information;
• request deletion where legally permissible;
• withdraw consent where processing is based on consent;
• object to certain processing activities;
• exercise other rights provided under applicable data protection laws.

Requests may be submitted through Splitt-E's designated privacy contact channels.

15.10 Cross-Border Processing

Where personal information is transferred across jurisdictions, Splitt-E shall implement reasonable safeguards as required by applicable law.

15.11 Policy Updates

Splitt-E may update its Privacy Policy from time to time to reflect changes in legal requirements, business operations, or technological developments.

Continued use of the Platform after such updates constitutes acknowledgement of the revised Privacy Policy, to the extent permitted by applicable law.

CHAPTER 16 – DISCLAIMERS

16.1 Platform Nature

Splitt-E provides a technology-enabled platform that facilitates connections between Users and independent Driver Partners for mobility and parcel delivery services.

Splitt-E is not a transport operator, courier service, logistics company, taxi service provider, carrier, or employer of Driver Partners. The actual transportation and parcel delivery services are provided solely by independent Driver Partners.

16.2 No Guarantee of Availability

While Splitt-E uses reasonable efforts to maintain Platform availability, Splitt-E does not warrant or guarantee that:

• the Platform will always be available or uninterrupted;

• Bookings will always be accepted;
• Driver Partners will always be available;
• Services will be available in every location;
• the Platform will operate without delays, errors, bugs, or interruptions.

16.3 No Guarantee of Service Outcomes Splitt-E does not guarantee:

• completion of every Booking;
• specific travel times;
• estimated arrival times;
• uninterrupted GPS accuracy;
• uninterrupted communication services;
• uninterrupted third-party services;
• suitability of any Driver Partner for a User's particular preferences beyond applicable Platform features.

16.4 Third-Party Services

The Platform may rely upon third-party technologies and services including telecommunications, mapping services, cloud infrastructure, payment technologies, identity verification providers, and internet connectivity.

Splitt-E is not responsible for failures, delays, inaccuracies, interruptions, or security incidents attributable to such third-party services.

16.5 User Decisions

Users remain responsible for exercising independent judgment before, during, and after using the Platform.

Nothing within the Platform should be interpreted as professional, legal, financial, insurance, transportation, or safety advice.

16.6 Driver Partner Conduct

Although Splitt-E establishes eligibility standards and operational requirements for Driver Partners, Splitt-E cannot guarantee the future conduct, performance, behaviour, or actions of any Driver Partner.

Users acknowledge that interactions with Driver Partners occur at their own discretion, subject to applicable law.

16.7 Information Accuracy

Information displayed through the Platform, including estimated fares, ETAs, route suggestions, maps, Driver Partner information, availability indicators, and notifications, is provided for general informational purposes and may occasionally contain inaccuracies.

16.8 "As Available" Basis

Except where prohibited by applicable law, the Platform and Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, statutory, or otherwise.

Nothing in this Chapter excludes warranties that cannot lawfully be excluded under applicable law.

CHAPTER 17 – LIMITATION OF LIABILITY

17.1 Scope

To the fullest extent permitted by applicable law, this Chapter governs the allocation of risks arising from the use of the Platform.

17.2 Platform Liability

Splitt-E shall not be liable for losses arising from:

• acts or omissions of Driver Partners;
• acts or omissions of Users;
• cancellation of Bookings;
• delays caused by traffic, weather, road conditions, or public authorities;
• inaccurate information supplied by Users;
• interruptions of third-party services;
• force majeure events;
• technical failures beyond Splitt-E's reasonable control.

17.3 Indirect Losses

To the maximum extent permitted by applicable law, Splitt-E shall not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including:

• loss of profits;
• loss of business;
• loss of goodwill;
• loss of reputation;
• loss of opportunity;
• loss of anticipated savings;
• data loss.

17.4 Maximum Liability

Where liability cannot lawfully be excluded, Splitt-E's aggregate liability arising out of or relating to these Terms shall, to the fullest extent permitted by applicable law, be limited to the amount of any Platform service fees (if any) paid by the User to Splitt-E in relation to the specific claim giving rise to the liability.

Where no such fees have been paid directly to Splitt-E, liability shall be limited to the minimum extent permitted under applicable law.

17.5 No Limitation for Certain Matters

Nothing in these Terms limits or excludes liability for:

• fraud or fraudulent misrepresentation by Splitt-E;
• wilful misconduct by Splitt-E where liability cannot legally be excluded;
• death or personal injury caused by Splitt-E's negligence where applicable law prohibits limitation;
• any liability that cannot legally be excluded or restricted.

17.6 User Responsibility

Users acknowledge that they remain responsible for:

• their own decisions;
• compliance with applicable law;
• protecting their property;
• verifying relevant Booking details;
• exercising reasonable care while using the Platform.

CHAPTER 18 – INDEMNITY

18.1 User Indemnity

To the fullest extent permitted by applicable law, the User agrees to indemnify, defend, and hold harmless Splitt-E, its affiliates, directors, officers, employees, licensors, contractors, representatives, and authorised agents from and against claims, liabilities, damages, losses, penalties, fines, costs, and reasonable legal expenses arising from or relating to:

• breach of these Terms;
• violation of applicable law;
• misuse of the Platform;
• infringement of third-party rights;
• User Content submitted by the User;
• fraudulent, negligent, or unlawful conduct of the User.

18.2 Cooperation

The User agrees to reasonably cooperate with Splitt-E in the defence, investigation, or settlement of any claim to which this Chapter applies.

18.3 Survival

The indemnity obligations under this Chapter survive suspension, termination, or closure of the User Account to the extent permitted by applicable law.

CHAPTER 19 – GOVERNING LAW & DISPUTE RESOLUTION

19.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of India, without regard to conflict of law principles.

19.2 Good Faith Resolution

Before initiating formal legal proceedings, the parties shall make reasonable efforts to resolve disputes through good-faith discussions.

Users are encouraged to first submit complaints through Splitt-E's designated customer support channels.

19.3 Escalation

If a dispute cannot be resolved through customer support, either party may escalate the matter by providing written notice setting out:

• the nature of the dispute;
• relevant facts;
• supporting documentation; and
• the relief sought.

Both parties shall make reasonable efforts to resolve the dispute within a reasonable period.

19.4 Jurisdiction

Subject to applicable law, the courts having jurisdiction at SAS Nagar (Mohali), Punjab, India, shall have exclusive jurisdiction over disputes arising out of or relating to these Terms.

19.5 Regulatory Rights

Nothing in these Terms prevents either party from:

• reporting matters to competent governmental authorities;
• exercising statutory consumer rights;
• seeking urgent interim relief from a court of competent jurisdiction;
• pursuing remedies that cannot lawfully be restricted.

CHAPTER 20 – MISCELLANEOUS

20.1 Entire Agreement

These Terms, together with the Privacy Policy, Platform Policies, and any additional terms expressly incorporated by reference, constitute the entire agreement between the User and Splitt-E regarding use of the Platform.

20.2 Amendments

Splitt-E may amend these Terms from time to time in accordance with Chapter 1.

Continued use of the Platform after the effective date of revised Terms constitutes acceptance of such revisions, to the extent permitted by applicable law.

20.3 Assignment

Users may not assign or transfer their rights or obligations under these Terms without Splitt-E's prior written consent.

Splitt-E may assign or transfer its rights or obligations in connection with mergers, acquisitions, corporate restructuring, sale of assets, or other legitimate business arrangements, subject to applicable law.

20.4 Relationship of Parties

Nothing contained in these Terms shall create any partnership, joint venture, employment, agency, fiduciary, or franchise relationship between:

• Splitt-E and Users; or
• Splitt-E and Driver Partners.

Driver Partners remain independent service providers using the Platform.

20.5 Force Majeure

Splitt-E shall not be liable for delays or failures arising from circumstances beyond its reasonable control, including:

• natural disasters;
• floods;
• earthquakes;
• epidemics or pandemics;
• war;
• terrorism;
• riots;
• labour disputes;
• governmental actions;

• internet failures;
• telecommunications failures;
• cyberattacks;
• power outages; or
• other force majeure events.

20.6 Severability

If any provision of these Terms is held invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

20.7 Waiver

Failure by Splitt-E to enforce any provision of these Terms shall not constitute a waiver of that provision or any other right.

A waiver shall be effective only if made in writing by an authorised representative of Splitt-E.

20.8 Survival

Any provisions that by their nature are intended to survive termination, including those relating to intellectual property, privacy, indemnity, limitation of liability, dispute resolution, payment obligations, record retention, and applicable legal rights, shall survive termination of these Terms.

20.9 Electronic Communications

Users consent to receive notices, disclosures, agreements, policy updates, confirmations, and other communications electronically through the Platform, email, SMS, or other approved communication channels.

Electronic communications shall satisfy any legal requirement that such communications be in writing, where permitted by applicable law.

20.10 No Third-Party Rights

Except as expressly provided by applicable law or these Terms, no person who is not a party to these Terms shall have any right to enforce any provision of these Terms.

20.11 Contact Information

Questions, complaints, legal notices, or requests relating to these Terms may be submitted through Splitt-E's official customer support channels or other contact methods designated on the Platform.

20.12 Effective Date

These Terms shall become effective on the date specified by Splitt-E upon publication and shall remain in force until amended, replaced, or withdrawn in accordance with these Terms.

END OF DOCUMENT SPLITT-E USER TERMS & CONDITIONS