Splitt-E KYC & Document Verification Terms
Last updated: August 22, 2026
1. Purpose
These KYC & Document Verification Terms ("Verification Terms") govern the collection, verification, use, storage, and management of identity documents and related information submitted by users, driver partners, delivery partners, fleet partners, merchants, and any other persons ("Users") who register or use the Splitt-E Platform.
The purpose of verification is to:
Protect the safety and security of all platform users.
Prevent fraud, impersonation, identity theft, money laundering, and other unlawful activities.
Comply with applicable laws, regulations, and governmental directions.
Maintain trust and integrity across the Splitt-E ecosystem.
Verification does not constitute any government-issued certification, guarantee, endorsement, or legal approval of any individual.
2. Mandatory Verification
Certain services offered through the Platform may require successful identity verification before access is granted.
Depending on the nature of the service, Splitt-E may require one or more of the following:
Government-issued identity documents.
Driving licence.
Vehicle Registration Certificate (RC).
Vehicle Insurance.
Pollution Under Control (PUC) Certificate, where applicable.
Permit or commercial authorization, where legally required.
Selfie or live facial verification.
Bank account verification.
GST or business registration documents, where applicable.
Any additional documents required under applicable law or reasonably requested by Splitt-E.
Failure to complete mandatory verification may prevent access to certain or all Platform services.
3. User Consent
By submitting any document or verification information, the User expressly authorizes Splitt-E to:
Collect, receive, store, process, review, verify, and retain submitted documents.
Verify submitted information using internal verification processes and/or authorized third-party verification providers.
Cross-check information with publicly available databases or legally permissible government or commercial verification systems.
Contact the User where additional information or clarification is required.
Such consent remains valid until withdrawn where legally permissible, subject to applicable legal retention obligations.
4. Accuracy of Information
Users represent and warrant that:
All submitted information is true, complete, current, and accurate.
All documents belong to the User unless legally submitted on behalf of another person with proper authorization.
No submitted document has been forged, altered, manipulated, or fraudulently obtained.
Information will be updated promptly whenever any material change occurs.
Users remain solely responsible for the accuracy and legality of submitted information.
5. Verification Process
Splitt-E may verify documents using one or more of the following methods:
Manual review.
Automated verification systems.
AI-assisted verification technologies.
Optical Character Recognition (OCR).
Facial matching or liveness detection where applicable.
Third-party verification providers.
Government-authorized databases where legally permitted.
Submission of documents does not guarantee successful verification.
6. Additional Verification
Splitt-E may request additional information or conduct re-verification at any time, including but not limited to:
Suspicious account activity.
Changes to submitted information.
Expiry of documents.
Legal or regulatory requirements.
Safety investigations.
Fraud prevention measures.
Periodic compliance reviews.
Users agree to cooperate with any reasonable verification request.
7. Driver Partner Verification
Driver Partners may be required to successfully complete verification before offering transportation or delivery services.
Verification may include:
Driving licence validation.
Vehicle ownership or authorization documents.
Vehicle fitness or compliance documents where applicable.
Insurance verification.
Criminal background verification where permitted by applicable law.
Selfie or live identity verification.
Address verification.
Any other document required under applicable law or Platform policy.
Approval remains subject to Splitt-E's sole discretion.
8. Customer Verification
Splitt-E may require customer verification in situations including, but not limited to:
High-value transactions.
Suspicious activity.
Fraud prevention.
Safety investigations.
Regulatory compliance.
Repeat violations of Platform policies.
Failure to complete requested verification may result in temporary or permanent service restrictions.
9. Fraudulent or Misleading Documents
Submission of forged, altered, fake, stolen, manipulated, misleading, expired (where not permitted), or otherwise invalid documents is strictly prohibited.
Where such conduct is suspected or confirmed, Splitt-E may, without prior notice:
Reject the verification request.
Suspend or terminate the account.
Cancel pending services or payouts where legally permissible.
Report the matter to appropriate authorities where required or permitted by law.
Take any other action available under applicable law or these Terms.
10. Rejection of Verification
Splitt-E reserves the right to reject any verification request where:
Documents cannot be authenticated.
Information is incomplete or inconsistent.
Images are unclear or illegible.
Fraud is suspected.
Legal requirements are not satisfied.
Platform policies are violated.
Splitt-E is not obligated to disclose internal fraud detection methods or verification criteria where doing so could compromise Platform security.
11. Suspension or Termination
Splitt-E may suspend, restrict, or terminate access to the Platform if:
Verification fails.
Required documents expire and are not renewed.
False information is submitted.
Verification requests are repeatedly ignored.
Continued access creates legal, regulatory, or safety risks.
Such action may be taken without prior notice where reasonably necessary to protect users, the Platform, or comply with applicable law.
12. Third-Party Verification
Splitt-E may engage trusted third-party service providers to assist with identity verification, document authentication, fraud prevention, or compliance activities.
Such providers shall process information in accordance with applicable laws and contractual confidentiality obligations.
13. Storage and Protection of Documents
Verification information shall be handled in accordance with Splitt-E's Privacy Policy and applicable data protection laws.
Reasonable administrative, technical, and organizational safeguards shall be implemented to protect submitted information from unauthorized access, disclosure, alteration, or destruction.
14. Retention of Verification Records
Verification records may be retained for as long as reasonably necessary to:
Provide Platform services.
Resolve disputes.
Detect fraud.
Enforce legal rights.
Comply with legal, tax, accounting, regulatory, or governmental obligations.
Following expiration of applicable retention periods, information may be deleted, anonymized, or securely destroyed in accordance with applicable law and Splitt-E's internal retention practices.15. Correction & Update of Documents
Users are responsible for ensuring that all information and documents submitted to Splitt-E remain accurate, complete, valid, and up to date at all times.
If any submitted information changes, becomes inaccurate, expires, is revoked, suspended, or otherwise ceases to be valid, the User shall promptly update or replace the relevant information or document through the Platform or by any other method prescribed by Splitt-E.
Splitt-E may require Users to re-submit updated documents or undergo fresh verification whenever reasonably necessary, including where documents have expired, personal details have changed, legal requirements have been updated, or discrepancies are identified during periodic reviews or investigations.
Failure to promptly update required information or documents may result in delayed verification, temporary suspension, restriction of specific Platform features, or termination of the User's access to the Platform where permitted by applicable law.
15. User Responsibilities
Users agree to:
Maintain valid and current documents.
Notify Splitt-E of material changes to verification information.
Protect the confidentiality of their account credentials.
Cooperate with lawful verification requests.
Refrain from permitting another person to use their verified identity without authorization.
16. No Guarantee
Completion of verification does not guarantee:
Continuous eligibility to use the Platform.
Employment, partnership, or agency status.
Acceptance of rides, deliveries, or bookings.
Future approval after re-verification.
Freedom from future investigations or compliance reviews.
Verification only confirms that the submitted information satisfied Splitt-E's verification requirements at the time of review.
17. Limitation of Liability
To the maximum extent permitted by applicable law, Splitt-E shall not be liable for any loss, delay, rejection, suspension, or inability to access services resulting from:
Inaccurate or incomplete information submitted by the User.
Delays caused by third-party verification providers.
Government database unavailability.
Technical failures outside Splitt-E's reasonable control.
Fraud committed by third parties using stolen or forged identities despite reasonable verification procedures.
18. Changes to Verification Requirements
Splitt-E reserves the right to modify its verification requirements, document requirements, verification procedures, and compliance standards at any time to reflect legal, operational, technological, or security developments.
Continued use of the Platform after such changes constitutes acceptance of the updated verification requirements, unless applicable law provides otherwise.
19. Contact
Questions regarding identity verification or submitted documents may be directed to Splitt-E through the contact details provided within the Platform or on the official website.