Splitt-E Limitation of Liability and Dispute Resolution Policy
Last updated: August 22, 2026
1. Purpose and Scope
This Limitation of Liability and Dispute Resolution Policy ("Policy") governs the allocation of legal responsibility, limitations of liability, dispute resolution procedures, and related matters arising from or connected with the use of the Splitt-E Platform.
This Policy applies to all passengers, Driver Partners, Delivery Partners, merchants, fleet partners, business partners, advertisers, and any other users ("Users") of the Splitt-E Platform.
This Policy supplements the Splitt-E Terms & Conditions, Privacy Policy, Driver Partner Agreement, Community Guidelines, Driver Code of Conduct, Payment & Subscription Terms, Refund & Cancellation Policy, and all other applicable Splitt-E policies.
2. Nature of the Platform
Splitt-E operates a technology platform that facilitates connections between users for transportation, delivery, and related services.
Unless expressly stated otherwise, Splitt-E does not own, operate, control, or directly provide transportation services, nor does it employ Driver Partners solely by virtue of their use of the Platform.
Users acknowledge that transportation and delivery services are primarily performed by independent Driver Partners or other independent service providers.
3. User Responsibility
Each User remains solely responsible for:
Their own conduct.
Information submitted through the Platform.
Compliance with applicable laws.
Personal belongings.
Financial obligations.
Decisions made during Platform use.
Users are expected to exercise reasonable judgment and take appropriate precautions while using the Platform.
4. Assumption of Risk
Users acknowledge that transportation and delivery services may involve inherent risks that cannot be completely eliminated.
By using the Platform, Users voluntarily assume risks reasonably associated with travel, road conditions, weather, mechanical failures, traffic, criminal acts of third parties, and other circumstances beyond Splitt-E's reasonable control.
5. No Warranty
To the maximum extent permitted by applicable law, the Platform and related services are provided on an "as available" and "as is" basis.
Splitt-E does not guarantee:
Continuous availability.
Error-free operation.
Uninterrupted service.
Compatibility with every device.
Successful ride matching.
Availability of Driver Partners.
Availability of any particular feature.
Nothing in this clause excludes warranties that cannot lawfully be excluded.
6. Limitation of Liability
To the fullest extent permitted by applicable law, Splitt-E shall not be liable for indirect, incidental, consequential, special, exemplary, punitive, or speculative damages, including but not limited to:
Loss of profits.
Loss of business opportunities.
Loss of reputation.
Emotional distress.
Data loss.
Loss of goodwill.
Business interruption.
Nothing in this clause limits liability that cannot legally be excluded.
7. Third-Party Conduct
Splitt-E is not responsible for the independent conduct of passengers, Driver Partners, merchants, delivery partners, advertisers, payment providers, or other third parties.
However, Splitt-E may investigate complaints and take appropriate enforcement action under its policies where reasonably necessary.
8. Vehicle Condition
Unless expressly stated otherwise, Splitt-E does not own, inspect, certify, or guarantee the ongoing mechanical condition, safety, legality, or roadworthiness of vehicles used by independent Driver Partners.
Driver Partners remain responsible for ensuring compliance with applicable legal and safety requirements.
9. Personal Property
Users remain responsible for safeguarding their own belongings.
Splitt-E does not guarantee recovery of lost property but may reasonably assist users through available lost-and-found procedures.
10. Network and Technical Interruptions
Splitt-E shall not be liable for interruptions caused by:
Internet outages.
Mobile network failures.
GPS inaccuracies.
Device malfunctions.
Cloud infrastructure failures.
Third-party service disruptions.
Force majeure events.
11. Payment Services
Payment processing may be provided through authorized third-party payment service providers.
Splitt-E shall not be responsible for failures, delays, banking errors, or technical issues arising solely from independent payment providers beyond Splitt-E's reasonable control.
12. Force Majeure
Splitt-E shall not be liable for delays or failures caused by circumstances beyond its reasonable control, including:
Natural disasters.
Floods.
Earthquakes.
Fires.
Epidemics or pandemics.
War.
Civil unrest.
Terrorist acts.
Government restrictions.
Internet failures.
Power outages.
Labour disputes.
13. Indemnification
Users agree to indemnify and hold harmless Splitt-E, its affiliates, directors, officers, employees, contractors, and representatives from claims, losses, liabilities, damages, penalties, costs, and reasonable legal expenses arising from:
Violation of applicable law.
Breach of Platform policies.
Misuse of the Platform.
Fraudulent conduct.
Negligence or wilful misconduct.
Infringement of third-party rights.
To the extent permitted by applicable law.
14. Reporting a Dispute
Users are encouraged to first report disputes through Splitt-E's customer support channels.
The dispute report should include:
Relevant booking or trip details.
Description of the issue.
Supporting evidence where available.
Any requested resolution.
Splitt-E will make reasonable efforts to review disputes fairly and in accordance with its policies.
15. Time Limit for Raising Disputes
Unless a different period is required by applicable law or another Splitt-E policy, Users should report disputes as soon as reasonably practicable and, where applicable, within 48 hours of the relevant incident or transaction.
Splitt-E may, at its sole discretion, review disputes submitted after this period where exceptional circumstances exist or where required by applicable law.
16. Internal Resolution
Before initiating formal legal proceedings, Users agree to make reasonable efforts to resolve disputes through Splitt-E's internal dispute resolution process.
Participation in internal review does not prevent either party from exercising rights available under applicable law.
17. Mediation
Where appropriate and mutually agreed, the parties may attempt to resolve disputes through mediation before commencing arbitration or court proceedings.
Participation in mediation shall be voluntary unless otherwise required by applicable law or a separate written agreement.
18. Arbitration
Subject to applicable law, disputes that cannot be resolved through internal review or mediation may be referred to arbitration.
Unless otherwise required by applicable law or agreed in writing:
Arbitration shall be conducted by a sole arbitrator appointed in accordance with applicable arbitration laws.
The seat and venue of arbitration shall be Patiala, Punjab, India.
Proceedings shall be conducted in English, unless the parties agree otherwise.
The arbitral award shall be final and binding, subject to rights available under applicable law.
Nothing in this clause prevents a party from seeking interim or injunctive relief before a competent court where legally permissible.
19. Governing Law
This Policy shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
20. Jurisdiction
Subject to the arbitration provisions above and applicable law, courts having jurisdiction in Patiala, Punjab, India, shall have exclusive jurisdiction over matters not required to be resolved through arbitration.
21. Regulatory Complaints
Nothing in this Policy limits any right a User may have to approach a competent governmental authority, consumer forum, regulator, tribunal, or court where such rights cannot lawfully be waived.
22. Severability
If any provision of this Policy is determined to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.
23. Amendments
Splitt-E may amend this Policy from time to time to reflect changes in law, judicial decisions, operational requirements, or business practices.
Material amendments shall be communicated where required by applicable law.
24. Contact
Questions, complaints, legal notices, or dispute-related communications may be submitted through the contact channels provided within the Splitt-E Platform or on Splitt-E's official website.
25. Acknowledgement and Acceptance
By accessing or using the Splitt-E Platform, Users acknowledge that they have read, understood, and agree to be bound by this Limitation of Liability and Dispute Resolution Policy together with all other applicable Splitt-E policies.