Splitt-E Payment & Subscription Terms
Last updated: August 22, 2026
1. Purpose and Scope
These Payment & Subscription Terms ("Payment Terms") govern all payments, subscriptions, billing, collections, refunds, incentives, credits, and other financial transactions made through or in connection with the Splitt-E Platform.
These Payment Terms apply to passengers, Driver Partners, Delivery Partners, merchants, fleet partners, business partners, and any other users ("Users") who make, receive, or facilitate payments through the Platform.
These Payment Terms supplement the Splitt-E Terms & Conditions, Driver Partner Agreement, Refund & Cancellation Policy, Privacy Policy, and all other applicable Splitt-E policies.
2. Subscription-Based Driver Model
Splitt-E primarily operates on a subscription-based model for eligible Driver Partners instead of charging a commission on individual rides.
Eligible Driver Partners may access Platform services by purchasing an applicable subscription plan offered by Splitt-E.
Splitt-E reserves the right to introduce, modify, suspend, or discontinue subscription plans from time to time.
3. Subscription Plans
Subscription plans may vary depending upon:
Vehicle category.
City or region.
Type of service.
Promotional campaigns.
Fleet arrangements.
Business partnerships.
Other commercial considerations.
Details of applicable subscription plans shall be displayed through the Platform or otherwise communicated to eligible Driver Partners.
4. Subscription Fees
Subscription fees shall be payable in advance unless otherwise specified.
Applicable taxes, levies, government charges, or statutory deductions may be charged in addition to subscription fees where required by applicable law.
Failure to pay subscription fees may result in suspension or restriction of Platform access.
5. Subscription Period
Subscriptions shall remain valid only for the duration specified at the time of purchase.
Unless expressly stated otherwise, subscriptions do not automatically renew, and Driver Partners are responsible for renewing their subscriptions before expiry if they wish to continue using eligible Platform services.
6. Trial Offers and Promotional Plans
Splitt-E may offer free trials, discounted subscriptions, introductory offers, referral rewards, or promotional pricing.
Such offers:
Are entirely discretionary.
May be withdrawn or modified at any time.
May be subject to eligibility conditions.
May not be combined unless expressly permitted.
May be cancelled where abuse or fraud is detected.
7. Passenger Payments
Passengers may pay for eligible services using payment methods supported by the Platform, including but not limited to:
UPI.
Net Banking.
Cash (where available).
Other payment methods introduced by Splitt-E.
Available payment methods may differ depending upon location, service type, or applicable law.
8. Driver Earnings
Driver earnings are generally calculated based upon:
Completed rides or deliveries.
Applicable fare structure.
Incentives.
Bonuses.
Adjustments.
Taxes.
Penalties.
Refunds.
Other applicable financial adjustments.
Splitt-E may provide estimated earnings information for convenience; however, final settlement shall be based upon Splitt-E's official transaction records.
9. Payment Processing
Payments may be processed through authorized third-party payment service providers.
Splitt-E is not responsible for delays, interruptions, technical failures, or errors attributable solely to third-party payment providers beyond Splitt-E's reasonable control.
10. Payment Authorization
By submitting payment information, Users authorize Splitt-E and its authorized payment partners to process applicable charges, taxes, fees, refunds, adjustments, and other financial transactions associated with their use of the Platform.
11. Invoices and Receipts
Electronic invoices, receipts, payment confirmations, or transaction summaries may be issued through the Platform, email, SMS, or other electronic communication methods.
Users are responsible for reviewing their transaction history and reporting discrepancies within the timeframe specified under applicable Splitt-E policies.
12. Refunds
Refunds shall be governed by Splitt-E's Refund & Cancellation Policy.
Eligibility for refunds shall depend upon the circumstances of each transaction and applicable law.
Approval of one refund does not create an obligation to approve future refund requests under similar circumstances.
13. Failed, Reversed or Declined Payments
Where a payment fails, is reversed, declined, disputed, or otherwise remains unpaid, Splitt-E may:
Reattempt collection.
Restrict Platform access.
Suspend services.
Recover outstanding amounts through lawful means.
Offset eligible amounts payable to the User where permitted by applicable law.
Take any other action available under applicable law or Platform policies.
14. Taxes
Users remain responsible for taxes applicable to their own income, business operations, or legal obligations.
Splitt-E may collect, deduct, withhold, or remit taxes where required under applicable law.
15. Pricing Changes
Splitt-E may revise subscription fees, service charges, pricing models, incentives, or payment structures from time to time.
Material pricing changes affecting existing subscriptions shall be communicated where required by applicable law before becoming effective.
16. Fraud Prevention
Users shall not:
Use stolen payment methods.
Submit fraudulent payment information.
Abuse promotional offers.
Manipulate incentives.
Create fake transactions.
Circumvent payment systems.
Engage in chargeback fraud.
Participate in money laundering or other unlawful financial activity.
Splitt-E reserves the right to suspend accounts and report suspected unlawful activity to competent authorities where required or permitted by law.
17. Wallets, Credits and Promotional Balances
Where Splitt-E may offer digital wallets, credits, coupons, referral rewards, promotional balances, or similar benefits:
Such benefits may be subject to eligibility conditions.
They may have expiry dates.
They may not be redeemable for cash unless required by law.
They may be cancelled where fraud, abuse, or policy violations are identified.
18. Set-Off Rights
To the extent permitted by applicable law, Splitt-E may offset any amount owed by a User against any amount payable by Splitt-E to that User, including unpaid subscription fees, penalties, chargebacks, refunds, or other lawful financial obligations.
19. Subscription Suspension and Termination
Splitt-E may suspend, restrict, or terminate subscriptions where:
Subscription fees remain unpaid.
Fraud is suspected.
Platform policies are violated.
Legal or regulatory requirements require such action.
Continued access presents safety, financial, or operational risks.
Suspension or termination does not automatically relieve Users of outstanding payment obligations.
20. Third-Party Payment Services
Certain payment services may be provided by independent third-party payment providers.
Users may also become subject to the terms, privacy policies, and operating rules of such providers.
Splitt-E is not responsible for services independently provided by third-party payment providers except to the extent required by applicable law.
21. Limitation of Liability
To the maximum extent permitted by applicable law, Splitt-E shall not be liable for losses arising solely from:
Banking delays.
Payment network outages.
Technical failures of third-party payment providers.
Incorrect payment information submitted by Users.
Unauthorized access caused by User negligence.
Governmental restrictions affecting payment processing.
Nothing in this clause limits liability that cannot lawfully be excluded.
22. Changes to these Terms
Splitt-E may amend these Payment & Subscription Terms to reflect changes in pricing, payment technologies, business models, legal requirements, taxation, or operational practices.
Where required by applicable law, material changes shall be communicated before taking effect.
23. Contact
Questions regarding subscriptions, billing, payments, invoices, refunds, settlements, or other financial matters may be submitted through the contact channels provided within the Splitt-E Platform or on Splitt-E's official website.
24. Acknowledgement and Acceptance
By purchasing a subscription, making or receiving payments through the Platform, or otherwise using Splitt-E's payment services, Users acknowledge that they have read, understood, and agree to be bound by these Payment & Subscription Terms together with all other applicable Splitt-E policies.